Privacy Policy

This privacy policy describes how Toowoondecor processes the personal data of its customers and the users of its online services and how one can influence the processing of personal data.

The processing of personal data follows applicable legislation and the industry’s self-regulation.

Collected personal data

Toowoondecor collects and processes personal data only to the extent necessary for fulfilling the purposes of use described in this privacy policy.

The collected personal data and the scope of its processing vary depending on the relationship between Toowoondecor and the customer or user of online services, the permissions, and denials concerning the processing of personal data and marketing and the cookie and tracking settings of the browser used. 

Submitted personal data

Personal data submitted by the customer or user of online services to Toowoondecor at various times, such as during a product order or newsletter subscription, or registration to an online service, may include the following:

  • basic data, such as name and contact information 
  • ordering and billing data, such as information about the payer of the order, its recipient and their e-mail address and phone number 
  • customer service data, such as customer feedback and communication with customer service 
  • permit data, such as information about marketing permits or other permits and prohibitions related to the use of personal data 
  • data about responses to studies, surveys, or contests conducted by Toowoondecor
  • phone data and call recordings, such as customer service calls 
  • data collected from online service use
  • when a customer acts as a third-party seller on the marketplace owned by Toowoondecor, his or her bank account number shall be collected to pay the sales revenue.

Data collected from the use of online services may include:

  • collected data about the device or application used, such as browser version, device type, or display size 
  • data about online service use, such as information about pages loaded, time spent at online services, navigation in online services, or advertising or marketing content viewed 
  • data about web pages opened through customer communication 
  • location data by country based on IP address 
  • data collected by social plugins or other third parties. 
  • a user of online services can be identified through a digital identifier created in the services when the customer signs in or arrive at the online service through targeted customer communication, such as a newsletter.

Personal data purposes of use and the legal basis for processing

Toowoondecor collects personal data for the maintenance of customer relationships, the development of products and services, and commercial purposes. 

Maintenance of customer relationships

Toowoondecor uses customers’ personal data for various activities necessary for maintaining a customer relationship, including: 

  • delivering ordered products
  • maintenance of a customer relationship or customer communication 
  • customer service or other customer support and their quality control
  • billing
  • competitions or draws for prizes
  • to fulfill orders, Toowoondecor shares order-related data between the users and third-party sellers of the marketplace owned by Toowoondecor.

Processing of personal data for maintaining a customer relationship is based on an agreement between Toowoondecor and the customer about the delivery of a product or service, or another action that leads to the formation of a customer relationship.

The customer can influence the processing of personal data for maintaining a customer relationship by contacting customer service. 

Sharing and handing over personal data

You may rest assured that as a customer-centered group, we will not sell, distribute or leak customer information to third parties. SSL certificate ensures the security of users’ transport and payment data.

Storing personal data

Toowoondecor stores personal data as long as is necessary for implementing the purposes. However, valid legislation, such as accounting laws or other exigent legislation, may require the storage of personal data even after the purpose of processing has expired. In such situations, storage times defined in applicable legislation shall apply.

Information security

Toowoondecor takes appropriate information security measures to ensure the secure processing of personal data. Personal data is protected from loss, destruction, abuse, unauthorized access, and transfer. Secure processing is ensured by means such as restricting access to the data and ensuring that our employees and sub-contractors are using personal data in accordance with instructions and agreements.

Changes in Privacy Policy

Toowoondecor reserves the right to update this privacy policy due to things such as the development of services or exigent legislation. Changes and updates to the privacy policy shall be announced on the Toowoondecor web site. 

179 Bay Rd, Toowoon Bay NSW 2261, Australia

Tel: +61 4 9067 2918

Email: hi@toowoondecor.com

COPYRIGHT 2022 ALL RIGHTS RESERVED

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